General Terms and Conditions of Business of DASOLA
I. Scope of application
The general terms and conditions of business shall apply to all orders that are placed via the website www.zendreamtherapy.com, irrespective of where the customer has an official or usual domicile.
II. Contractual partner
This website, for the purpose of the sale of goods via the Internet, is operated by:
Dasola, spol. s r. o.
DASOLA, s. r. o.
Bakosova 22, 841 03 Bratislava, Slovak Republic
Tel:+421 905 841 921
ID No: 35 932 384
Registered office: District Court Commercial Registry Bratislava I, Section: Sro, file No.: 35792/B
e-mail: info@zendreamtherapy.com
III. Prices for goods and services
Information about prices for goods and services associated with the delivery of goods (e.g. shipping), as well as information about possible volume discounts, are displayed during the purchase and during the creation and completion of orders. No additional surcharges or fees are added to the completed order. In case of changes in prices between ordering and payment, or delivery of the goods, the prices listed in the order are valid, unless otherwise agreed.
IV. Orders
Goods and services can be ordered via the website: www.zendreamtherapy.com
To create an order, it is necessary to register. During registration are required only data necessary for the successful delivery of the ordered goods or services. For more information, read on the page Privacy Policy.
After each successful completion of the order, information about all ordered items, additional services, their prices, and the total final price is sent to the e-mail address that the customer provided during registration. In the order overview, every registered customer can view current status of all his/her orders.
V. Payment
Goods and services can be paid for in several ways. During the creation of the order, all available payment options are offered, and the customer can choose the one that suits him/her best. Available options depend on the type or quantity of goods ordered and on the area to which the goods are to be transported:
Payment in advance – after completion of the order, an advance (proforma) invoice is aically generated. The invoice (order) number must be entered as a variable symbol. The goods will be shipped after the full amount has been credited to the seller’s account (within Slovakia, it is usually 1-2 days after payment, for payments from abroad, it is usually 3-5 days.)
Cash cards – for holders of cards with the Visa, Visa Electron, Maestro or MasterCard logo issued by any bank. Payment by cash card is made through the virtual payment terminal, operated by the company Barion. The advantage is that the entire payment process takes place on the secured pages of Barion and the seller does not come into contact with sensitive data such as the number, name or validity of the cash card.
VI. Invoice
The electronic invoice for each order is available to the logged-in customer in the “My Account Information” section. The invoice is generated (available for download) after the package has been shipped to the customer.
The electronic invoice is a document valid for tax purposes. It contains the delivery address, the name and address of the payer, the method of payment, the due date of the invoice, the characteristics of the purchased goods (name, quantity, unit price) and information about the seller (our address). In the case of personal collection and payment in cash, a receipt from the cash register is issued.
VII. Delivery
Depending on the chosen payment method, the package is usually shipped on the next working day, at the latest within 48 hours (on working days) from completion of the order (for payment by Cash card) or from the crediting of the payment to the seller’s account (Payment in advance). The packages are transported – within Slovakia by GLS, abroad by GLS or Slovak Post, therefore the actual delivery time depends on the carrier: usually 1 – 2 working days within the Slovak Republic, 2 – 7 working days outside the Slovak Republic.
VIII. Damage of the shipment during transport
All shipments are insured, and the carrier is responsible for the package. We recommend that you always inspect the package before you take it from the carrier, and in case of damage to the package, immediately write a report with the carrier and do not accept the shipment! Inform us about the issue by e-mail or by phone according to the contact details listed in paragraph II. A new package will be sent to you. If you take over a damaged package from the carrier, your later complain will not be accepted.
IX. Liability for defects, complaints
The responsibility for defects in the ordered Goods and the method of dealing with complaints are specified in the Return Policy.
X. Order cancellation and refund
The order can be canceled by e-mail or by phone until the time of dispatch of the goods. If the payment has already been made, but the goods have not yet been sent, the amount paid will be returned to the customer, reduced by any bank fees (e.g. in the case of payment made via a cash card or Payment in advance from abroad).
If the customer does not take over the goods from the carrier within the period set by the carrier and the goods are returned to the seller, the customer will be asked (according to the contact details provided during registration – e-mail, phone) to resolve the situation. If the customer requests a refund, or the customer will not respond to calls, a proportional part of the amount paid will be returned to the customer, reduced by the costs associated with the transportation of the goods (to the customer and back from the customer to the seller) and any bank fees related to the return of the paid amount.
If the goods have already been shipped, it is not possible to cancel the order. Please, contact us by phone or e-mail according to the contact details given in point II. It is possible to return the goods (it may not to be damaged and it must be in original packaging) and after the complaint has been resolved, the amount paid will be returned to you, reduced by any transport and bank fees.
These terms take effect on 11. Nov. 2020.